Every EMS consignment is processed with a tracking number that is used to follow the journey of the parcel throughout its network. Your EMS tracking number will include a series of numbers or a combination of numbers and letters and will be unique to your shipment.

Often it can be found on the receipt received at the time of purchase, or via email or SMS if that service is offered by EMS . If you have lost your EMS tracking number, your best option is to email the company’s help centre directly or return to the office where you lodged the shipment.

Some courier companies will offer tracking with a different number known as a reference number. This is not offered by every company, so it is recommended you check with EMS when you first place the consignment.

EMS deliveries in metropolitan areas occur during traditional business hours. It’s best to check with the EMS website to see whether your area has individual business hours.

The first step is to contact the EMS support centre, where a specialised lost parcel help centre will guide you through the best course of action. In most cases, if your parcel is lost by EMS , you will be able to claim the value of the contents via insurance. This is often a lengthy procedure, so patience is highly recommended. It is recommended you only proceed to contact EMS regarding a lost package after ten days have passed since the estimated time of delivery provided.

EMS Tracking numbers are provided by staff at the time of shipping. How you choose to send your package with EMS will determine where you can find your tracking number.

For over-the-counter postage, your EMS tracking number will be on the receipt provided.

If your package was collected by an EMS operator, you will receive a tracking number via the email or mobile number you used to book the collection.

If you are a receiver, your method of tracking will be slightly different. Senders will often pass on relevant tracking details from EMS as they receive them. If the sender has provided an email address or phone number with your shipment, EMS will contact you to provide you with the tracking number.

As packages move through the relevant postage systems, if delays occur that cause your EMS delivery to stop moving, these breaks are often resolved in a matter of days. If not, you should reach out to the EMS support centre for more accurate information about service delays. Contact information for support can be found on the EMS website.

A stoppage EMS in deliveries is common for international recipients. This is due to the parcel being held up at customs or by other regulatory bodies for inspection of the contents. As a sender, to avoid this, ensure you give an accurate declaration of the package.

The pending message indicates your EMS parcel has not yet been scanned into the relevant system, but the tracking number has been generated. This state of limbo normally occurs at the beginning of the package’s journey with EMS before it has been collected. Alternatively, the package from EMS might be marked as pending if it is being handed over to another local delivery partner and the systems are pending integration.

A package will not be marked as pending for long, and if you experience significant delays, you can contact EMS to commence an investigation.

Whether or not you will need to sign for your EMS delivery will depend on the service selected by the sender. Signature on Delivery is an optional extra for many postal carriers and is not always required, particularly for interstate or domestic deliverie

Signatures are more common on larger courier services that operate internationally. If you are confused as to whether or not you will have to sign for your delivery, check the EMS website, and often entering your tracking number will also provide you with the nature of your service and whether or not someone will need to sign

How Long Will My Parcel Take to Deliver Internationally with EMS

International delivery times depend on the country to which you are sending. EMS offer accurate delivery windows based on the capabilities of its logistics partners in the destination country EMS offers different packages that impact the speed at which your package will travel through the network. For international deliveries, this will begin with sea-based services which can take up to 3 months to arrive. The standard package will see international deliveries take between one to two weeks. The most expensive service is a high-speed service that will see goods delivered almost anywhere in the world in under 3 days.

EMS will provide the best estimation of the delivery period at the time the shipment is made.

International delivery times depend on the country to which you are sending. EMS offer accurate delivery windows based on the capabilities of its logistics partners in the destination country EMS offers different packages that impact the speed at which your package will travel through the network. For international deliveries, this will begin with sea-based services which can take up to 3 months to arrive. The standard package will see international deliveries take between one to two weeks. The most expensive service is a high-speed service that will see goods delivered almost anywhere in the world in under 3 days.

EMS will provide the best estimation of the delivery period at the time the shipment is made.